At thewizfair, we are committed to providing exceptional travel experience and services to our valued customers. We understand that sometimes plans may change, and you may need to request a refund. We have established the following refund policy to address various scenarios:

Cancellations by Customers:

Booking Deposits

For reservations requiring a deposit, if you cancel within 90 days or more before the scheduled departure date, you will receive a full refund of your deposit. Exception – Non-refundable bookings.

Non-Refundable Services

Some travel services, such as airline tickets or certain accommodations, may be non-refundable. In such cases, we will clearly specify the non-refundable nature of the service before booking, and refunds will not be available.

Refund Eligibility

If a refund is requested within 90 days of the scheduled departure date, eligibility for a refund will be determined based on the specific terms and conditions of the travel service providers involved.

Changes or Cancellations by thewizfair

In the rare event that thewizfair must make changes to or cancel a booking, we will make every effort to provide suitable alternatives. If you are not satisfied with the alternative or if we are unable to provide one, you will receive a full refund for the affected portion of your trip.

Refund Process

To request a refund, please contact our customer service team at [email protected]

We will process your refund within 5-7 business days of receiving your request and any required documentation.

Refunds will be issued using the original payment method whenever possible.

Exceptions

Some services or special offers may have their own refund policies. These will be clearly communicated to you before booking.

Travel Insurance

We strongly recommend that you consider purchasing travel insurance to protect your investment in case of unforeseen circumstances or emergencies. Travel insurance can provide coverage for trip cancellations, delays, medical emergencies, and more.

Please review and understand this refund policy before booking any travel services with us. By booking with thewizfair you agree to comply with the terms and conditions outlined in this policy.

If you have any questions or require clarification regarding our refund policy, please do not hesitate to contact us at [email protected]